1. What kind of skateboarding gear do you sell? We stock complete skateboards, decks, trucks, wheels, bearings, grip tape, hardware, and protective gear like helmets and pads. We focus on quality brands that perform well for street, park, and cruising, so you can find everything you need for a solid setup in one place.
2. Where do you ship and do you ship internationally? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we don't ship internationally at this time. So if you're in the US, you're covered, no matter how remote your spot is.
3. What are your shipping options and times? We offer Standard shipping at $15, which takes 7-14 business days. Please note that orders are processed within 1-3 business days before dispatch, so add that to the delivery estimate. We're working on faster options soon.
4. What is your return policy? You can return items within 7 days of delivery if they are unused and in original packaging. Just contact us first to get the process started. Once we approve the return, we'll email you a prepaid shipping label, so you don't have to worry about return shipping costs.
5. How can I track my order? As soon as your order ships, we'll email you a tracking number. Depending on the service used, you'll be able to follow your package through USPS, UPS, or FedEx. Look out for that email in your inbox, and if it's not there, check spam.
6. Can I cancel my order? Yes, you can cancel your order within 24 hours of placing it. If you change your mind or spot a mistake, reach out to us as quickly as possible. After that window, orders may already be in the processing or shipping stage.
7. How do I choose the right deck size? Deck size is mostly about preference and your height. For street skating, most riders pick 8.0 to 8.5 inches. If you're taller or have bigger feet, go wider for more stability. Smaller riders might feel more comfortable on a narrower board. It's all about what feels good under your feet.
8. Do you sell complete skateboards ready to ride? Absolutely. Our complete skateboards come fully assembled with grip tape already applied, so you can unbox it and hit the pavement right away. If you'd rather build your own, we have all the components for a custom setup. Just ask if you need help picking the parts.
Questions? Reach out to us at support@mcgillmotorsllc.com and we'll get back to you within 24-48 hours.